The short version
We collect the little we need to set up your account, answer you and remind you before a term runs out. We never sell it, we do not run advertising trackers, and you can ask us to delete it at any time.
What you hand us on the site
If you fill in the trial or contact form we receive the name, device and, if you add it, the WhatsApp number you type, together with your IP address, which is kept only to keep automated spam off the form.
What a WhatsApp order shows us
Order on WhatsApp and we see your WhatsApp display name and number and the plan you picked. Whatever you use to pay is processed by that payment provider; card or wallet details never reach us and are not stored here.
Why we hold any of it
Only to run the account you asked for: creating it, sending the login, replying to your messages and giving you a heads-up before a term ends. That is the whole list, and none of it is shared or rented to anyone else.
Children and household profiles
Kikatv is bought by an adult and the account belongs to that adult, not to the children who watch it. We do not knowingly collect anything from a child. The per-person profiles and favorites you set up live inside the player on your own device, not on our systems, so the viewing a child does is not data we receive.
Cookies and counting visits
A lightweight, privacy-respecting measure of page visits tells us which guides earn their place. No advertising cookies are dropped, and turning the measurement off in your browser leaves the site working exactly as before.
How long things stay
We hold account records for as long as the plan runs and for a year after, so a returning family can renew on the same login, after which they are erased. Anything sent through a form is cleared after 90 days.
Asking to see or delete your data
You can ask what we hold, correct it or have it wiped by messaging us on WhatsApp or through the contact page. We reply inside 30 days.
How it is kept safe
Everything moves over an encrypted HTTPS connection and rests on servers that only the support team can reach. Your login itself is delivered to you over WhatsApp, so treat that chat as private and keep the details to your household.
Questions about this policy: message us on WhatsApp +212 610 046 062 or use the contact page.